The cost of delivering tiles will depend on where you live and the total value of your order.

Local Deliveries:

By local we mean anywhere within an approximate radius of 20 miles from our Derby or Codnor branches. See the map below:

Local delivery costs:

Order value (including VAT) Delivery Charge
 less than £20  £10
 £20 up to £300  £25
 Over £300  No charge

Nationwide deliveries:

If you require goods delivering to a non-mainland address (including Northern Ireland) or any of the following Scottish postcodes (AB, DD8, DD9, DD10, IV, KA, KW, PA, PH), please contact us and we will advise you.

For other postcodes:

Delivery costs:

Order value (including VAT) Delivery Charge
Less than £20 £10
£20 up to £300 £35
Over £300 £25

Delivery times

Provided your order is placed before 11am, our aim is to deliver your tiles on the 2nd working day after the order date. This will normally be between 9am and 5pm.

A working day is any day other than Saturday, Sunday, Bank Holiday any other National holiday. For example: if you place an order before 11am on Monday, we would expect your delivery to be made some time on Wednesday (providing there are no intervening Bank holidays, etc).

Off-loading your order

Orders may be delivered by different methods largely depending on their size. Those which are large enough to require a pallet will usually be delivered by a tail lift vehicle and off-loaded using a pump truck.

The driver will, at his discretion, leave the load as near to your property as is safe to do. Due to insurance and health and safety regulations, the driver is under no obligation to carry tiles into your property. If you are unable to do this yourself then please arrange for someone to help.

The pump truck used to carry the loaded pallet will not operate on anything other than a firm, smooth and level surface.

Check & sign for your goods

Unless you have made specific arrangements, the driver will require you to sign for your goods. We can, with your permission in writing, leave the goods in a pre-arranged place. In this case, we cannot take any responsibility for any damages.

It is your responsibility to check the goods. If there are any signs of damage, please include written details on the delivery paperwork as well as your signature.

Please contact us immediately on 01332 758828 and follow up with an email to enquiries@simplytiles.co.uk with order or delivery note number and photographic evidence of the damaged goods.

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Data is available under the Open Database License. Visit www.openstreetmap.org/copyright for details.